OUR SUBSCRIPTIONS

Standard Subscriptions

Our affordable pricing plans

9.66 EUR / month

3 Months - 1 Device

28.99 EUR

You save up to 68%

Live TV and EPG guide
Movies and VOD shows
Compatible with all devices
Free setup support
Fast support 18h/day
99% uptime
PPV and sports events

Buy Now

4.08 EUR / month

12 Months - 1 Device

48.99 EUR

You save up to 68%

Live TV and EPG guide
Movies and VOD shows
Compatible with all devices
Free setup support
Fast support 18h/day
99% uptime
PPV and sports events

Buy Now

3.70 EUR / month

12 Months - 2 Devices

88.99 EUR

You save up to 68%

Live TV and EPG guide
Movies and VOD shows
Compatible with all devices
Free setup support
Fast support 18h/day
99% uptime
PPV and sports events

Buy Now

For 3+ devices, contact us for custom pricing.

Premium Subscriptions

Our enhanced pricing plans

14.99 EUR / month

3 Months - 1 Device

44.99 EUR

You save up to 68%

Premium channels included
Live TV and EPG guide
Movies and VOD shows
Compatible with all devices
Priority setup support
Fast support 18h/day
PPV and sports events

Buy Now

6.25 EUR / month

12 Months - 1 Device

74.99 EUR

You save up to 68%

Premium channels included
Live TV and EPG guide
Movies and VOD shows
Compatible with all devices
Priority setup support
Fast support 18h/day
PPV and sports events

Buy Now

5.62 EUR / month

12 Months - 2 Devices

134.99 EUR

You save up to 68%

Premium channels included
Live TV and EPG guide
Movies and VOD shows
Compatible with all devices
Priority setup support
Fast support 18h/day
PPV and sports events

Buy Now

02

Troubleshooting

Help Center

Troubleshooting Guide

Having trouble with your service? Follow these quick steps to fix the most common issues related to login, channels, buffering, devices and connection.

📺

Channels Not Loading

Check your internet connection, restart the app, refresh your playlist, and make sure your subscription is still active.

⚡

Buffering or Freezing

Use a stable connection, close background apps, restart your router, and try a lower quality stream if your internet is slow.

🔐

Login Not Working

Make sure your username, password and server URL are entered correctly. Avoid extra spaces when copying details.

Quick Fix Steps

1

Restart Your Device

Turn off your TV, phone, Android box or Smart TV app, then open it again after a few seconds.

2

Check Your Internet

For smooth streaming, use a strong Wi-Fi signal or Ethernet cable whenever possible.

3

Refresh Playlist or Portal

Inside your IPTV app, reload the playlist, refresh channels, or update the portal connection.

4

Update the App

Make sure your IPTV player is updated to the latest version for better compatibility and performance.

5

Contact Support

If the problem continues, send us your device name, app name, subscription email and a screenshot of the issue.

Common Questions

Why are some channels not working?

Some channels may be temporarily unavailable because of maintenance, source issues, or regional restrictions. Try refreshing the app first.

Why does the stream freeze?

Freezing is usually caused by unstable internet, weak Wi-Fi, overloaded device memory, or an outdated app.

Can I use the same account on many devices?

This depends on your subscription plan. Some plans support one device, while others support multiple devices.

What should I send to support?

Please send your order email, device type, app name, error message, and a screenshot so we can help you faster.

Still Need Help?

Our support team can help you set up your device, fix connection problems, check your subscription status and guide you step by step.

Contact Support

03

REFUND POLICY

Refund Policy

Please read our refund policy carefully before purchasing any subscription or service. By placing an order, you agree to the terms described below.

01

Before Activation

If your order has not been activated yet, you may contact our support team to request a cancellation or refund review.

02

After Activation

Once a subscription has been delivered and activated successfully, refunds are generally not available because digital services cannot be returned.

03

Technical Issues

If you experience technical difficulties, our support team will first attempt to resolve the issue before considering any refund request.

04

Incorrect Orders

Customers are responsible for providing accurate information during checkout. Refunds may not be available for incorrect selections or mistakes made during ordering.

05

Free Trial Recommendation

We strongly recommend requesting a free trial whenever available to verify compatibility with your device and internet connection before purchasing.

06

Contact Support

If you believe your case qualifies for a refund review, please contact our support team with your order details and a clear explanation of the issue.

Important Notice

All refund requests are reviewed individually. Approval depends on the nature of the issue, service status, and compliance with our policies. We encourage customers to test compatibility before purchasing whenever possible.

04

Contact support

CONTACT SUPPORT

Your Privacy Matters at VuboTV

This Privacy Policy explains how VuboTV collects, uses, protects, and manages user information when visitors use our website, contact us, request support, or subscribe to our streaming-related services.

1. Information We Collect

We may collect basic information such as your name, email address, phone number, device type, order details, and messages you send through our forms or support channels.

2. How We Use Your Data

Your information is used to process orders, provide customer support, activate services, improve user experience, prevent fraud, and communicate important service updates.

3. Payment Information

We do not store sensitive payment card details on our website. Payments may be handled by secure third-party payment providers depending on the selected method.

4. Cookies & Tracking

Our website may use cookies to improve browsing experience, remember preferences, analyze performance, and make the website faster and easier to use.

5. Data Protection

We use reasonable technical and organizational measures to protect user information against unauthorized access, misuse, loss, or disclosure.

6. Third-Party Services

Some features may rely on external services such as payment processors, analytics tools, email providers, or communication platforms. Their own privacy rules may apply.

7. User Rights

Users may request access, correction, or deletion of their personal information by contacting our support team using the contact details provided below.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

For privacy questions or data requests, please contact us at: support@vubotv.com

VuboTV app setup

Our affordable pricing plans

Our enhanced pricing plans

Troubleshooting Guide

Channels Not Loading

Buffering or Freezing

Login Not Working

Quick Fix Steps

Restart Your Device

Check Your Internet

Refresh Playlist or Portal

Update the App

Contact Support

Common Questions

Still Need Help?

Refund Policy

Before Activation

After Activation

Technical Issues

Incorrect Orders

Free Trial Recommendation

Contact Support

Important Notice

We're Here To Help

Setup Help

Technical Support

Billing Support

Support Information

Email Support

WhatsApp Support

Response Time

Support Hours

Send A Message

Your Privacy Matters at VuboTV

1. Information We Collect

2. How We Use Your Data

3. Payment Information

4. Cookies & Tracking

5. Data Protection

6. Third-Party Services

7. User Rights

8. Policy Updates

Contact Us

Send a message and our team will reply as soon as possible.